Shimmer Stitch: Refund Policy

REFUND POLICY:
SHIMMERSTITCH.COM’S RETURN POLICY APPLIES TO YOUR PURCHASE OF ANY MATERIALS OR PRODUCTS THROUGH THE WEBSITE (COLLECTIVELY, THE “PRODUCT”). IF YOU ORDERED AN INCORRECT PRODUCT OR NEED TO RETURN A PRODUCT FOR OTHER REASONS, YOU MAY RETURN THE PRODUCT TO THE COMPANY FOR A REFUND WITHIN THIRTY (30) DAYS OF DELIVERY OF THE PRODUCT TO YOU, SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS.
YOU MUST FIRST CONTACT SHIMMERSTITCH.COM BY E-MAIL AT SUPPORT@SHIMMERSTITCH.COM TO REQUEST A RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER. WRITE THE RMA NUMBER ON THE SHIPPING LABEL OF EACH ENVELOPE OR BOX TO BE RETURNED. PLEASE BE ADVISED THAT ANY PRODUCT RETURNED WITHOUT AN RMA NUMBER OR RETURNED BEYOND 30 DAYS OF DELIVERY OF THE PRODUCT TO YOU, WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU AT YOUR EXPENSE.
PRODUCTS MUST BE UN-OPENED IN THEIR ORIGINAL PACKAGING TO BE ACCEPTED FOR RETURN. IF SHIMMERSTITCH.COM ELECTS TO ACCEPT THE RETURN OF AN OPENED PRODUCT (WHICH IT MAY DECLINE IN ITS SOLE DISCRETION), SUCH OPENED PRODUCTS OR UNOPENED PRODUCTS ARE SUBJECT TO A 20% RESTOCKING FEE.
SHIMMERSTITCH.COM DOES NOT REIMBURSE SHIPPING COSTS TO RETURN AN ITEM.
SHIMMERSTITCH.COM DOES NOT REFUND, EXCHANGE, OR ACCEPT CANCELLATIONS ON ANY CUSTOM ITEMS.  A CUSTOM ITEM INCLUDES ANY ITEM THAT IS ETCHED, DESIGNED, OR CREATED SPECIFICALLY FOR AN INDIVIDUAL.
RETURN PACKAGES WITH INSUFFICIENT POSTAGE WILL NOT BE ACCEPTED.
PRODUCTS MUST BE RETURNED AND RECEIVED BY SHIMMERSTITCH.COM IN ORIGINAL CONDITION. WE WILL NOT ACCEPT PRODUCTS DAMAGED IN RETURN TRANSIT, SO PLEASE BE SURE TO PACKAGE THE PRODUCT WELL AND CONSIDER INSURING THE PACKAGE. NO RETURNS/REFUNDS/EXCHANGES ON DISCONTINUED ITEMS, FREE ITEMS, AND CLEARANCE ITEMS.
IF PRODUCTS ARE ORIGINALLY PURCHASED WITH A GIFT CERTIFICATE VOUCHER, A GIFT CERTIFICATE VOUCHER WILL BE GIVEN AS PAYMENT FOR RETURN.
IF A PAIR OF EARRINGS WAS INCLUDED WITH THE ITEM, THE EARRINGS MUST ALSO BE RETURNED IN THE SAME, UNWORN CONDITION WITH AN UNUSED SHIMMER SWEEPS CODE. IF THESE TWO THINGS ARE NOT INCLUDED WITH THE RETURNED ITEM, A $7.95 ADDITIONAL RESTOCK FEE WILL APPLY.
SHIMMERSTITCH.COM'S REFUND POLICY ONLY APPLIES TO PRODUCTS, AND DOES NOT APPLY TO ANY MEMBERSHIPS, REGISTRATIONS OR SUBSCRIPTIONS TO ONLINE SERVICES.
TO RETURN AN ITEM, PLEASE EMAIL SUPPORT@SHIMMERSTITCH.COM AND SHIP TO THE ADDRESS WE PROVIDE.
INCORRECT ADDRESS POLICY:
IF CUSTOMER PROVIDES AN INCORRECT MAILING ADDRESS TO SHIMMERSTITCH.COM AND USPS RETURNS THE ORDER AS UNDELIVERABLE, A $8.95 SHIPPING FEE DOMESTIC ($18.95 SHIPPING FEE INTERNATIONAL) WILL BE CHARGED TO THE CUSTOMER FOR THE PACKAGE TO BE RESENT TO A CORRECT SHIPPING ADDRESS.   SHOULD THE CUSTOMER CHOOSE A REFUND INSTEAD OF RESHIPMENT TO A CORRECT ADDRESS, A $8.95 SHIPPING/PROCESSING FEE WILL BE ASSESSED PER ITEM.
LAST UPDATE: NOVEMBER 3, 2018
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